TERMS and CONDITIONS of TRADE
Orders and documents should be received from customers in accordance with the Visa World guide-
|Visa World service charges are for dealing with or handling orders and/or for attending the
appropriate authorities to lodge applications and/or collect processed documents and are payable by
the customer whether applications are successful or not. Any non-refundable embassy, consular or
other fees disbursed by Visa World are also payable by the customer and are charged at cost.
Visa World service charges allow for up to two visits to a consular or other authority per application.
Certain applications require further visits beyond the culpability of Visa World. Such extra visits will
each be charged at 50% of the ‘1st traveller’ rate for the first application and at 12.5% of the ‘1st
traveller' rate for each subsequent application made on the same visit. Waiting time, if applicable, is
charged at 100%. Extra visits requested by the customer will each be charged at 100%.
A cancellation charge will apply when an order that is cancelled or aborted has incurred excessive
preparatory work that is extraordinary to that normally required and exceeds the costs budgeted for.
|All payments received with or during progress of an order are accepted as a deposit until the
completion and invoicing of the order.
Should an order be cancelled before lodgement has taken place, the service charge element of the
deposit will be non-refundable. A cancellation charge may also be applicable. Any remaining non-
disbursed embassy fee, supplement or disbursal element of the deposit will be refundable.
Credit card and debit card payments are accepted as a deposit with order or in settlement of the
amount due on completion subject to a credit facility account charge of 5%.
Orders not accompanied by full payment and orders from account customers will be subject to a
credit facility account charge of 5% which will be added to amounts on the invoice that are not
covered by payment or deposit.
|4.|| Settlement terms: Payment with order or
Payment on invoice within 15 days of invoice date.
Statements are not issued.
|5.|| Interest will be charged from date of invoice, at 2.5%
per month, on all amounts outstanding over 15 days.
|6.|| Visa World is not obliged to process orders from a customer that has a previous invoiced amount that is
unpaid and remains outstanding for over 15 days.
|7.|| Any information supplied, advice given or service performed by Visa World, whether gratuitously or not,
should not be regarded as authoritative and is based only on the knowledge and experience of Visa
World and their understanding of the various consular, passport and visa regulations and requirements
in accordance with the latest information at their disposal. Regulations, requirements, fees and
processing times can change without notice and/or without notification to Visa World.
|8.|| Whilst Visa World best efforts are used to expedite applications, no guarantee on time can be warranted.
Travel arrangements should not be confirmed until all of the required documentation has been obtained.
Customers should therefore only commit to travel or accommodation expenses subject to a passport
being issued and/or the appropriate visa or travel authority being obtained.
Consular, passport and visa regulations, requirements, fees and processing times can vary
|10.|| No liability can attach to Visa World for any decision, act, default, error, omission, misinterpretation, loss,
damage, miss-delivery or delay on the part of any government, embassy or consular authority, chamber
of commerce, notary public, solicitor or translation service etc.
The provision of a complete and correct application together with the required supporting documents, evidence, authority or information is the sole responsibility of the customer. Visa World reserve the right
|12.|| Visa World do not warrant any specific time for performance and shall have no liability in respect thereof.
Visa World will use their best efforts to expedite and execute orders to the requirements of the customer
|14.|| Whilst in the care of Visa World the administration, handling, storage, route and transportation means of
documents shall be at the absolute discretion of Visa World.
Visa World cannot accept any responsibility, actual, financial or consequential, for any loss, damage,
|16.|| All orders are accepted on the basis that the responsibility of Visa World is limited to the value of their
service charge and/or the replacement cost of any documents for any loss, damage, miss-delivery or
delay no matter how occasioned and Visa World shall only be liable if such loss, damage, miss-delivery
or delay is due to the negligence or default of Visa World. Visa World accepts no responsibility for
economic, financial or consequential loss.
Completed orders and documents will be returned in accordance with the latest verbal or written
On receipt of completed orders, customers are required to check carefully and satisfy themselves that
|19.|| Visa World is not a common carrier and is serving in the capacity of agent on behalf of their customers in
|20.|| All transactions between Visa World and their customers are subject to these Terms and Conditions,
which shall be governed by English law and be within and subject to the exclusive jurisdiction of English
Copyright © Visa World 1991/1997/2001/2011/2014
updated 20th January 2014
Once an order is received, a Job No. is generated for
1. Travel arrangements should not be confirmed until the required
Many embassies are unable to issue a visa unless there are two facing
RECOGNISED at all EMBASSIES and CONSULATES
IN ATTENDANCE at ALL EMBASSIES on a DAILY BASIS
SPECIALIST PASSPORT and VISA PROCESSING AGENTS
ACCREDITED AGENT of HER MAJESTY'S PASSPORT OFFICE
NOTARY PUBLIC SERVICE, FCO PREMIUM LEGALISATION SERVICE
APOSTILLES, ARAB BRITISH CHAMBER of COMMERCE, TRANSLATIONS
Visa World use their best efforts to provide correct information but as accuracy and completeness of consular
regulations cannot be guaranteed the information that is supplied should not be regarded as authoritative.
We are the biggest firm still small enough to give the best personal service
Service is our business If you’re not satisfied, we’re not satisfied
|All transactions are subject to Visa World Terms & Conditions of Trade|
|www.visaworld.co.uk • Copyright © Visa World|